Since our launch almost 30 years ago, we’ve made it our mission to prove that a plant-based diet can be satisfying, energizing, and undeniably delicious. Every day, our talented and dedicated staff share their passion and positive energy with our community to bring the quality you know and love to our plates.

Being a part of the Fresh team means more than just being an employee, it means becoming part of the Fresh community – a place where you can be authentically you and surround yourself with a team that is welcoming, inclusive and fun.

The Assistant General Manager is responsible for optimizing operations in the FOH by ensuring all food and beverage meets Fresh expectations and creating a best-in-class experience for all Fresh guests and staff. The ideal manager would be a resourceful, process-oriented problem solver, who can communicate clearly while working in a fast-paced environment with great attention to detail and organizational skills.

What’s In It For You?

Fresh Kitchen + Juice Bar values resilience, accountability, and inclusivity. Our culture of trust allows our employees to find satisfaction in working hard as a fun, diverse team, with ample room to grow. We offer:

• Competitive Compensation Package with additional communications allowance and profit sharing
• Bonus - Every 6 months based on restaurant and personal performance as well as your base salary.
• Paid Time Off - Paid vacation days and paid personal days.
• Flexible Hours
• Employee Health Plan - Available your first day with no cost to you for you and your family, includes coverage for vision care, dental care, massage, employee assistance program and more.
• Discounts and Perks - All Fresh team members get discounts at local gyms and retailers, 20% Recipe Discount Card at participating brands and 50% discount at all Fresh locations.
• Growth & Learning Opportunities - Consistent leadership training

What Are We Looking For?

• Has flexible availability to work evenings, weekends and holidays according to restaurant needs
• At least 2 years of serving and/or bartending experience in a high volume restaurant environment
• At least 1 year of experience in a leadership or supervisory role
• Motivated learner when it comes to technology, software and restaurant operations
• Excellent communication skills, organizational skills and problem-solving skills
• Has a SmartServe certification (or willingness to certify)

Summary of Responsibilities

• Assists the General Manager in maintaining an inspection ready restaurant including retail, eat-in and storage areas at all times
• Manages the FOH team by approving FOH punches, performing onboarding and offboarding tasks, updating the schedule, training on steps of service, product knowledge, etc. and contributing to performance improvement
• Develops a thorough understanding of the happenings within the FOH both financially and physically
• Ensures guest satisfaction by expediting in the kitchen, sharing product knowledge and assisting with inventory and deliveries to avoid shortages
• Completes and applies learning and development initiatives management training such as diversity and inclusion, procedures, skill development, etc.
• Acts as a role model for all of Fresh’s standards and policies including attendance, code of conduct, positive attitude, uniform policy, etc.
• Participates in the resume screening and interview stages of the hiring cycle of all FOH staff
• Improves employee retention by coaching and committing to the growth and development of FOH staff
• Emphasizes safety, sanitation and security awareness for employees’ physical and mental wellbeing
• Heads the pre-shift meetings when GM is not present, ensuring the team is informed and engaged
• Completes tasks assigned by the General Manager while remaining accountable for the overall FOH team
• Attends manager meetings and is prepared to participate by actively listening and encourages and includes the opinions of others
• Represents the Fresh brand positively when communicating with vendors, suppliers, employees and guests
• Works with the Repairs & Maintenance Manager to keep equipment and front area in good standing and following up as needed
• Resolves guest complaints and escalations regarding allergies and food quality, both in person and over the phone
• Checks the logs, systems and procedures such as cleaning log, point of sale, cash reports, delivery applications, to confirm they are completed to specifications
• Keeps accurate and detailed records of the workplace happenings through clear logbook entries
• Contributes to planning for increased morale, engagement and satisfaction among employees
• Brainstorms strategies to improve consistency, eliminate waste
• Achieves operations within budget sets and reviews budgets with Senior Management

Equal Opportunity Employer

Fresh strives to further challenge and disrupt the status quo to become a champion of diversity, inclusion, equity and anti-oppression. We are committed to maximizing the diversity of our organization through inclusive and barrier-free recruitment and work environments. We welcome applicants of all backgrounds and encourage applications from individuals who identify as Indigenous, Black, persons of colour, persons with disabilities, and persons of any sexual orientation or gender identity. We are pleased to provide accommodations at any point to ensure you have access to a fair and equitable application process. Any information received relating to accommodation will be kept confidential.