Dentsu International is a network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Dentsu delivers people-focused solutions and services to drive better business and societal outcomes. This is delivered through five global leadership brands - Carat, Dentsu Creative, dentsu X, iProspect and Merkle, each with deep specialisms.

Dentsu International’s radically collaborative team of diverse creators unifies people, clients and capabilities through horizontal creativity to help clients create culture, change society, and invent the future.

Powered by 100% renewable energy, Dentsu International operates in over 145 markets worldwide with more than 46,000 dedicated specialists, and partners with 95 of the top 100 global advertisers.
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We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.
https://www.dentsu.com/us/en/careers

The Media Client Operations Manager leads and oversees a team within the shared client operations organization providing quality media client operations support to Canada’s Media and Performance brands. The Media Client Operations Manager will lead a team of professionals focused on media client activities required to deliver excellence in client service. The Manager will have oversight and accountability for client operations activities including operational support of the end-to-end client lifecycle, from onboarding through offboarding, as well as media and campaign coordination, budget maintenance, reporting, and audit. The Manager ensures a coordinated focus on best practices, process and policy understanding, and continuous improvement.

Key Accountabilities:

• Actively engage and maintain relationships with the Director, Media Client Operations, and key partners across all brands in Canada.
• Assess the role of the team in serving client needs including relevant measures and Service level agreements (SLAs) where appropriate.

• Lead performance reporting and governance to support performance goals and continuous improvement activities to make operations more effective for clients and businesses across Canada.
• Lead in implementing a continuous improvement culture to achieve improved media client operations in coordination with Media and Performance Operations leadership.
• Lead shared service team in running root cause analysis and problem-solving activities.
• Manage campaign timelines and deliverables in coordination with internal and external partners to ensure that appropriate materials are received and/or distributed correctly
• Drive the highest levels of financial control across Media Client Operations

• Manage the annual performance review and goal-setting process for direct reports.

Key Qualifications and Knowledge:

• Post-secondary education in Media Communications, Advertising, Marketing or in a related field
• 3+ years of relevant work experience in client services or media operations.
• 3+ years of experience in leading media operations functions.

• Advanced knowledge of Excel required.
• Experience with contract/audit compliance.
• Knowledge and proven experience with finance, budgeting and cost control principles
• Previous experience with media systems such as Adtraq or EAS.
• Proven working experience in a media agency is required.

Additional Information:

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact recruiting@dentsuaegis.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

Diversity and Inclusion and AODA Statement:

We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work.

We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact canada.recruitment@dentsu.com or to begin a conversation about your individual accessibility needs throughout the hiring process. #LI-GM1