Job Description

Insolvency Front Line Customer Services Estate Administrator

An insolvency firm in North York is hiring a Front-Line Customer Services Estate Administrator.
Job Overview

The role of the Financial Services Customer Services Administrator will be the first point of contact for clients. The employee performs a critical sales and retention role through interaction with potential and existing clients.
Interaction will be via inbound and outbound telephone contact, email, online bookings and live chat sessions and will require the ability to answer questions, qualify leads and book/follow-up on appointments.
The role will also require liaising with internal partners and admin staff. Insolvency/consumer proposal experience is required. The ability to understand client’s needs and be empathetic is critical to the role.

Responsibilities

• Answer inbound phone calls, make outbound calls, respond to e-mail, and manage chat sessions
• Handle inquiries with an exceptional quality of interaction, asking qualification questions, booking appointments and following up with clients as required
• Handle and respond to technical questions regarding bankruptcy or consumer proposals
• Provide regular updates regarding the overall nature of inbound calls, e-mail, live chat sessions and any trends or concerns detected
• Represent the brand, maintaining a professional, competent, empathetic and positive demeanor at all times

Skills Required

• Insolvency/consumer proposal experience is required
• Familiarity Ascend Software
• Customer Service -Excellent telephone personality and style; demonstrated ability to empathize and connect with client
• Excellent verbal communication skill
• Good listening and empathy-listen for clear comprehension and understanding of the customer’s needs
• Good organization and administration skills -Use system and tools to complete each transaction completely and with maximum efficiency
• Good Team Player with demonstrated ability to work with others in a collaborative environment
• Recognize when escalation is required

Education

• High School Diploma required

Candidates are invited to submit their resume by separate attachment in Word Format.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• insolvency: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Work Location: On the road

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